KitchenLocker Support
The short version. Write to [email protected] and say which phone you have, which version of the app, and what happened. Nobody can open a lock before its timer ends — not you, and not us.
1. Write to us
Write from wherever your mail lives — in the app, this page is what Settings → Help & feedback → Support opens. However you reach us, tell us:
- which phone you are on, iPhone or Android, and which version of the app — the line at the very foot of Settings has it;
- what you did, what you expected, and what happened instead;
- for anything about sync, whether the phones involved are signed in to the same account.
We read every message.
2. What support cannot do
The app is built so that nobody can, and that includes us:
- Open a lock early, or shorten its timer. Holding the combination until the end is the app's whole job, and a running lock can only be extended. The way out of a shut lock is a backup code, and codes only open locks made after the set was generated — support cannot add one afterwards.
- Recover a combination. Combinations are sealed on your phone before they sync, and the service cannot read them. If a phone that was not syncing is lost or wiped, its combinations went with it; what remains are the lock's own fallbacks, none of which are this app.
- Bring back a permanently deleted lock. A deleted lock keeps its combination sealed and waits in Recently deleted for 30 days. Permanent deletion there is the one act in the app that destroys a combination on purpose, and it is not undone.
How the locks behave — the three kinds, backup codes, sync between phones, the app lock — is answered in the app itself, under Settings → Help & feedback → FAQs. Those answers describe the build you have, which is why they live there and not here.
3. Your account and your data
- Deleting your account. Sign in to KitchenLocker, then go to Settings → Privacy & data — or write to us. Deletion has a grace period of 14 days, and signing back in before it ends cancels the whole thing. After it, your account and everything synced to it are permanently removed from our servers. Partnership records and audit entries lose their link to you, session records go 30 days after their tokens expire, and the log of mail we sent goes after 30 days. What is on the phone stays on the phone: the local locks, combinations and history are yours, not the account's.
- A copy of your data, or a correction. Write to us. Sealed content — combinations, history, backup codes — is unreadable to us, so a copy can cover it only as ciphertext.
- Email you did not ask for. If someone named you as their accountability partner, every email we send about it carries a way to stop. Use it, or write to us, and we stop.
What the app stores, what reaches us, and what never leaves your phone is in the Privacy Policy. What you agree to by using the app is in the Terms of Service.
4. Security
If you find a security problem, tell us at [email protected] rather than publishing it. We would rather hear about it early and in private.